Privacy Policy

Who We Are

At sewlover, your privacy is extremely important to us. We are dedicated to protecting your personal information and ensuring it is handled responsibly. This Privacy Policy explains how we collect, use, and protect your data while keeping you informed about our practices.

Important: We will never sell, rent, or share your personal information with third parties.

1. Information We Collect

We collect personal information when you interact with us, such as making a purchase, signing up for an account, or contacting us for support. The types of information we may collect include:

Identity & Contact Information: Your name, email address, billing and shipping addresses, order history, customer service interactions, and product preferences.

Transaction Information: Payment details, including the name on your payment method, card type, and partial card number used.

Technical Information: Information like your IP address, browser type, operating system, device details, and location when you visit our website.

Marketing Preferences: Your preferences for receiving promotional content or offers.

2. Information You Provide

You may voluntarily provide us with personal details, such as when making a purchase, creating an account, or sharing feedback. This could include your name, email, shipping and billing addresses, purchase history, and any content like reviews, photos, or comments you share with us.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To personalize our communications and promotions based on your preferences.
  • To process and manage your orders smoothly.
  • To provide customer support throughout your purchase experience.
  • To update or modify your account details with your consent when needed.

4. Cookies, Web Logs, Web Beacons & Google Analytics

We use cookies and services like Google Analytics to improve your browsing experience. Cookies help us remember your preferences (such as language and currency) and track items in your cart. Google Analytics helps us understand how visitors engage with our website, which enables us to improve its performance.

If you’d like to opt-out of Google Analytics, you can install the browser plugin here: https://tools.google.com/dlpage/gaoptout.

5. Email & Text Messaging

By providing your phone number or email address, you may receive product updates and notifications via text or email. We send up to four messages per month, free of charge. To unsubscribe from these updates, simply contact us at [email protected].

6. Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share it with:

  • Payment processors, banks, and shipping providers to process your transactions.
  • Service providers like Google Ads and website hosts to help manage our platform.
  • Tax authorities for invoicing purposes.
  • Law enforcement or legal authorities when required by law.

7. Protecting Your Information

We implement robust security measures to protect your personal data. All sensitive payment information is encrypted with SSL technology and processed securely via PayPal. While no system is entirely risk-free, we continually update our security protocols to keep your data safe.

8. Data Retention

We retain your personal information for as long as needed to provide our services, maintain your account, or comply with legal requirements. We may also keep your information for fraud prevention or legal purposes even after you close your account.

9. Withdrawing Consent

You have the right to withdraw consent for the processing of your personal information at any time. Please note that withdrawing consent may limit your access to certain products or services. To review, update, or delete your personal information, please contact us at [email protected].

10. Accessing & Modifying Your Information

You can request access to the personal information we hold, correct inaccuracies, or request that we block or delete your data. In some cases, we may need to verify your identity before making these changes.

To request updates or deletions of your personal information, simply email us at [email protected].

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here, and when necessary, communicated via email. Please check this page regularly to stay informed about how we protect your privacy.